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Pursuant to art. 52 of the Consumer Code, in addition to the other rights due to you, you can withdraw from this contract without just cause and receive a refund of the price paid, subject to the exceptions under Article. 59 of the Consumer Code (for example for the purchase of specially customized products, engraved or individualized, for the supply of sealed items not susceptible to return for sanitary or hygienic reasons which after the delivery the seals have been removed, etc. unless that such Products were already damaged or defective at the time of delivery or were delivered incorrectly). The right of withdrawal must be exercised within TRENTA (30) days from the day on which the Products purchased on Luppinogioielli.com have been received. The products must be returned FREE within thirty (30) days from the day of communication of the withdrawal, by sending the package via the courier indicated by Luppino Gioielli (DHL) or by another forwarder, only after having communicated via email to the address orders @ luppinogioielli. Com. In any case, the withdrawing party undertakes to return the product by organizing the shipment and / or the related return procedures and being aware that the costs of returning the product are charged to the LUPPINO GIOIELLI. The right of withdrawal can only be exercised by Consumers, or only by natural persons acting for purposes unrelated to their business or professional activity.

Conditions for exercising the right of withdrawal
In addition to compliance with the above terms, the right of withdrawal is exercised correctly if the following additional conditions are fully met:
a) the withdrawing party may use the attached withdrawal form, or submit any other explicit statement of his decision to withdraw from the contract and electronically submit the standard withdrawal form or any other explicit declaration to ordini@luppinogioielli.com
The communication can also be sent by registered A / R to the jewelry store LUPPINO GIOIELLI, via CARUSA 32 89027 S.EUFEMIA D 'ASPROMONTE (RC);
b) the withdrawing party must observe in the care of the Products in his possession the necessary diligence, in the event of non-compliance, we reserve the right to deduct the cost of any deterioration of the Products, up to the price competition, from the amount which would otherwise be entitled to repayment title;
c) the products must be returned in their original packaging;
d) the returned products must be sent to LUPPINO GIOIELLI in a single shipment. LUPPINO GIOIELLI, in fact, reserves the right not to accept items of the same order returned and sent at different times.
If all the required conditions have been met, LUPPINO GIOIELLI will reimburse the price of the products purchased including shipping costs.
The buyer will be contacted if the return can not be accepted because it does not comply with the conditions above. In this case, you can choose to get back the products purchased at your own expense. In case of refusal of this shipment, Luppino Gioielli reserves the right to retain the products and the corresponding amount for the purchase of the products.

Times and methods of repayment
After Luppino Gioielli has received the return and checked that all the requirements have been met, the buyer will receive an e-mail confirming acceptance of the return. Whatever the method of payment used (credit card, bank transfer), the reimbursement is activated by Luppino Gioielli in the shortest possible time, and in any case within six (6) days from the date on which it became aware of the exercise of the right to withdrawal, once verified that the withdrawal occurred in compliance with the conditions above.
The actual time for crediting or returning the amounts paid for the purchase of products depends on the payment methods used:

- Purchase by credit card: the time required to view the refund depends on the institution that issued the card. The value date of the re-credit is the same as the debit, so there will be no loss in terms of bank interest.
- Purchase through PayPal: the refund will be made to the PayPal account and will be immediately visible. The actual refund on the credit card from the PayPal account depends on the institution that issued the card.
- Payment by cash: you can request the credit of the amount by bank transfer to the bank account and / or postal address in the name of the buyer and / or by another method agreed by e-mail by contacting the address orders@ luppinogioielli.com.
- Payment by bank transfer: the repayment takes place on the bank account that issued the transfer, therefore the repayment time depends on the timing of the banks involved; normally the re-credit occurs within a maximum of ten (10) days.

In the case of a gift, the reimbursement of the sums will be made against the person who made the payment.
As foreseen by the art. 56 3 paragraph of Legislative Decree 206 / 2005, amended by Legislative Decree 21 / 2014, LUPPINO GIOIELLI may suspend reimbursement until receipt of goods or until the CUSTOMER demonstrates that he has returned the goods to LUPPINO GIOIELLI